All sales are final. However, we offer to exchange an item if the order is faulty, or if the product has a defect or problem.
Exchanges can only be done 10 days after delivery, please contact us within 5 days. For exchanges due to a wrong order, please contact us within 3 days of delivery.
We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused.
All SPECIAL ORDERS/PERSONALIZED items are final sale and will not be refunded or exchanged once an order has been placed.
If you have questions about personalized items, please contact firstname.lastname@example.org before placing your order.
We are not responsible for return shipping charges and the original shipping charges are non refundable.
To arrange a return or exchange, please email email@example.com before sending any items.